Crosswise intends to be a driving force contributing to pivotal integration efforts in the DeFi space, by bridging the gap between centralized and decentralized finance.
2.3 Information Collected Through Third Party Sources You acknowledge and agree that we may get any reasonably needed Identification Information about you from third-party sources, including but not limited to the methods listed below: a. public databases, credit bureaus, and partners for ID verification; b. blockchain information; c. marketing and reselling partners; d. advertising and analytics service providers
3. Usage of Collected Information We use your collected information lawfully for the following purposes and in the following ways: 3.1 To Provide and Maintain Crosswise DEX Services We utilize the gathered information to offer, maintain, and improve Crosswise DEX Services (including, but not limited to transaction processing) and to authenticate Users' identities. To assist us authenticate your identity and activity and deliver Crosswise DEX Services, we use the IP address and unique identifiers contained in your device's cookies. We cannot offer you with all or partial Crosswise DEX Services without data such as Identification Information, Supervision Information, Service Usage Information, Communication Information, and Transaction Information due to our legal duties and technical needs. 3.2 To Protect Our Users We use the information collected to protect our platforms, users’ accounts, and archives. We use IP addresses and cookies to protect against automated abuse such as spam, phishing, and Distributed Denial of Service (DDoS) attacks. We analyze trading activities with the goal of detecting suspicious behavior as early as possible to prevent potential fraud and loss of funds to bad actors.
3.4 For Measurement, Research and Development We actively collect and analyze data in order to better understand how you use and interact with Crosswise DEX Services. Our operations teams do this evaluation activity to continuously enhance our Crosswise DEX performance and handle user experience concerns. Furthermore, we utilize such information to tailor, measure, and optimize Crosswise DEX Services as well as the content and appearance of our websites and applications, as well as to create new services.
3.5 To Communicate with You We may utilize gathered personal information, such as your phone number or email address, to contact with you directly when giving customer assistance on a ticket or to keep you updated on logins, transactions, account security, and other elements. We will be unable to reply to your submitted requests, questions, and enquiries unless we gather and handle your personal information for validating each correspondence. All direct communications are appropriately stored at Crosswise DEX or the service provider selected by Crosswise DEX, where they can be examined for correctness, maintained as evidence, or utilized to fulfill any statutory or contractual responsibilities.
3.6 To Enforce Any Applicable Agreements The collected information is also used to constantly and actively enforce our applicable agreements with our Users, including but not limited to reviewing, investigating, and preventing any potentially prohibited or illegal activities that may violate the foregoing provisions, or disclosing the relevant information to a third party in accordance with the foregoing provisions. Crosswise DEX retains the right to suspend or terminate the supply of any Crosswise DEX Services to any user who is determined to be engaging in actions that violate our user agreements.
3.7 To Facilitate Corporate Acquisitions, Mergers or Transactions We reserve the right to handle any information pertaining to your Crosswise DEX Account and usage of Crosswise DEX Services that is required in the context of corporate acquisitions, mergers, or other corporate transactions. 3.8 For Marketing and Advertising We may share your personal information with our marketing partners for the purposes of targeting, modeling, and/or analytics as well as marketing and advertising.
3.9 For Rebates We may share the information collected, including but not limited to your Identification Information and Transaction Information, with your referrer for the purposes of rebates and other benefits.
3.10 For Any Other Purpose We may disclose your personal information for any other purpose you consent to.
4. Marketing If we believe you would be interested in certain Crosswise DEX Services or products and services from our partners, we will keep you informed. If you accept to receive the aforementioned marketing material, you may opt out at any point in the future. You have the right to ask us to cease contacting you for marketing reasons or sending you relevant information at any time. If you do not wish to be contacted for marketing reasons in the future, please unsubscribe by clicking on the unsubscribe link at the bottom of the marketing email and submitting your request.
5. How We Store and Protect User Data Crosswise DEX has kept your personal information safe by storing it in fault-tolerant secure storage using industry standard encryption and implementing a variety of security procedures to guarantee that it is not lost, abused, or altered, including, but not limited to: 5.1 Physical Measures Materials containing your personal information will be stored in a locked place. 5.2 Electronic Measures Computer data containing your personal information will be stored in the computer systems and storage media that are subject to strict log-in restrictions. 5.3 Physical Measures Only authorized employees are permitted to come into contact with your personal information and such employees must comply with our internal confidentiality rules for personal data. We have also imposed strict physical access controls to buildings and files. 5.4 Physical Measures We use various currently available general security technologies and supporting management systems to transmit and store your personal information and to minimize the risks that your information may be disclosed, damaged, misused, accessed without authorization, disclosed without authorization, or altered. 5.5 Physical Measures The "firewall" protects our web server. Please keep in mind that it is impossible to ensure complete information security. As a result, we ask that you realize your duty to take independent security safeguards to secure your own personal information. To the greatest extent permissible by law, you agree that we will not be liable for any information leakage or other damages not caused by our purpose or gross negligence, including but not limited to hacker attack, power outage, or unavoidable technological failure. If you feel that your personal information, particularly your account and/or password information, has been hacked, please lock your Crosswise DEX account and immediately notify the Crosswise DEX customer service staff at [email protected]. Unless otherwise specified by law or the applicable agreement, you accept that we have the right, but not the duty, to keep all gathered personal information for the duration of your Crosswise DEX and for a further 5 years after the account is closed. 6. Transfers of Personal Information You understand that we have the right to have all or some of the collected personal information transferred to or stored in other countries or regions than your country of nationality, your country of residence, or the country where the server is, without your specific consent, under the following circumstances: 6.1 If it is essential to reasonably protect, handle, analyze, or utilize personal information; 6.2 If it is essential to enforce our users' other agreements; 6.3 If it is in the public's interest; 6.4 If it is necessary to establish, exercise, or defend the rights of us, our partners, or other users; 6.5 Other circumstances asserted by law or government orders
8. Data Protection Rights 8.1 Right of Access You have the right to access or obtain copies of your personal information. We may charge a reasonable fee for providing the access service. 8.2 Right to Rectification You have the right to correct your personal information that you deem inaccurate. You also have the right to ask us to complete the personal information that you deem incomplete within a reasonable limit. 8.3 Right to Erasure You have the right to request the erasure of your personal data under certain circumstances. 8.4 Right to Restriction of Processing You have the right to request that we restrict the processing of your personal information in certain instances, as required by law or as expressly reminded by us; nevertheless, you acknowledge that such restriction of processing may prohibit us from providing you with any Crosswise DEX Services. 8.5 Right to Object You have the right to object to the processing of your personal information in some instances, as required by law or as expressly reminded by us; nevertheless, you acknowledge that such objection to processing may prohibit us from providing you with any Crosswise DEX Services. 8.6 Right to Data Portability Under certain circumstances as required by Law or as specifically reminded by us, you have the right to request us to transmit the personal information that we collect to another body, or directly to you. We may charge a reasonable fee for providing the transmission service.